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Shipping & FAQ

Shipping information
We typically ship orders same day or within 24 hours Monday-Friday. On product launch days we will start shipping the next business day. Please keep in mind depending on order volume shipping times may vary at any given time.
We offer Free Shipping Worldwide for orders above US$79
Customers will be notified of a proper tracking number for your order once it has been fulfilled.
This is highly unlikely but if there will be a significant delay in shipment of your order, we will contact you via phone or email.
Please note delivery times may vary depending on location, and we do not guarantee these delivery times due to third-party factors beyond our control. We also ask our international customers to kindly provide a telephone number when placing your orders. This will help tremendously in making sure orders are cleared through customs and arrive in your hands in a proper time frame.

INTERNATIONAL SHIPPING AND HANDLING

Bellepoque ships international orders orders through CNE.
CNE:Shipping arrives within 7-15 business days.
All purchases are subject to duties and taxes upon delivery.
All delivery times depend on customs clearance.
For questions or more information please contact your local customs office regarding your country’s customs policies.

Pre-order
All pre-order shipping estimates are placed in the item descriptions.
It is rare but should we have any delays with shipping we will contact you.
If you place a purchase for a pre-order item and an in-stock item we can only ship orders that are complete. This means your entire order will be shipped as soon as our pre-order item is available. Each pre-order item will have an estimated shipping time frame listed above the description.
If you wish to receive your in-stock items immediately lease place separate orders or leave us a note.

Cancelation Policy
We will only honor cancelations 4 hours after an order is placed and hasn’t been processed for shipping.
If the package has been shipped and cannot be intercepted midway, it will not be possible to refund you.

Returns & Exchanges
Thank you for shopping with us at Bellepoque!
We strive to create pieces you will wear and love! However, if you are unsatisfied with your purchase we are happy to help!

You are allowed to return or exchange items within 15 days of the delivery date. Some exclusions apply (Sale or Promotional Items).
If 15 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange.
Items of a gift or promotional nature, or items in our SALE section, cannot be returned or exchanged.
To be eligible for a return, your item must be unused and in the same condition that you received it. This means it must be unsoiled, unwashed, unworn, and with original tags attached.
Returns and exchanges will be processed within 10 business days of receipt.
Once we receive your item, it will be inspected, and you will receive an email notification that your item was received with a status update of your return/exchange.
If your return is approved, we will initiate a refund to your credit/debit card (original method of payment) which should take a few business days depending on your card issuer policies.
Since we offer Free Worldwide shipping cost, returned shipping cost is the sole responsibility of the buyer.
Items that are soiled, worn, damaged, or laundered will not be accepted. If we determine that the item(s) were not returned in its original condition, it will be returned to the customer at the customer’s expense.
Exchanged items will only be sent out once we receive the original item.
Exchanges are only allowed for the same item.
Multiple exchanges for the same item are not permitted.

If you’d like to return or exchange items please email us at contact: support@bellepoque.com with the following:
①Your name:
②Order number:
③Reason for return:

Sales & Promotions
We cannot apply sale prices to previous orders, nor do we allow customers to cancel orders that have already been placed to apply the discounts.
You cannot stack discount codes.
During specified times we have promotional sales that require promo codes which must be applied manually during checkout. All sale and promo code information will be clearly messaged during the sale via bellepoque.com, our email newsletter, and our social media channels. Please note: Promo codes are only valid during the specified timeframe and certain exclusions apply.

Press Inquiries
For all press inquiries please contact contact: support@bellepoque.com
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