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Shipping & Return
We hope that you'll love everything you ordered from Belle Poque. But if you're not 100% satisfied, we welcomes your return. Our return policy will explain everything you need to know.
Make sure you contact us at firstname.lastname@example.org before sending your order back to us. We aren't able to process return and refund to you unless they have been authorized by our Customer Service team.
Read the instructions below to learn more about Returning and Exchanging items：
We accept order cancellation before the product is shipped or produced,and you will get full refund.
Please understand that we cannot cancel the order if the product is already shipped out.
RETURN & EXCHANGE
Contact our customer service team email@example.com before you deliver the returned your order. Please do not send your return to the sender's address on your package.
How long can I return or exchange the items?
You have the right to apply for a Return or Exchange within 15 days after receives your order.Please contact us immediately. No returns are made after 15 days from the date you've received your items.
The requirements for your order that can be returned and exchanged are:
1. The returned or exchanged product must be unworn, used, washed, modified, damaged, odor-free, pollution-free, the price tag and washing mark have not been removed, and the complete state of the secondary sale will not be affected, otherwise Belle Poque has the right not to accept the product Return.
2. The following items cannot be returned or exchanged, including Lucky Bags, final sale items and free gifts, please contact our Support Center first for the above items if they have issues.
3. There are quality problems in accessories and other related personal clothing. If there are quality problems in accessoriesand other related personal clothing, you agree to deal with them in accordance with national laws and regulations.
Return Shipping Fee
We do not offer Freight To Collect (FTC) service for the packages returned or exchanged to us.
The returns will be made at your own cost. The specific fee should be based on the express company you choose.
If you are exchanging items,the return cost also will be made at your own cost,and we will bear the cost when we resends a new item to you.
If the return is due to our reasons, (i.e. defective or damaged item, the wrong size or the wrong product), then we will bear the shipping fee.
Warehouse Address: 8th Floor, Phase II, Tengda Phase II, Industrial West 3rd Road, Songshanhu Town, Dongguan City, Guangdong Province, Dongguan Xintongfei
How to apply for a refund or exchange?
Contact our customer service team firstname.lastname@example.org and Provide the information below:
1.Your Email used to place your order or Your order id:(The order id format is #BP####)
2.The item on your order you want to refund or exchange.If you want to exchange,please also provide the photo/sku/headline you want to exchange to us.
3.The reason you want to refund or exchange
Once we receives your application,we will inform you the return address.
1. You must return all original packaging boxes, manuals/accompanying documents and packaging materials, gifts (if any) and returned goods together.
2. Please make sure you don't include items not from Belle Poque by accident in your return package. We will not be responsible for sending back those items to you.
Once your return is received and inspected, we will email you a notification of receipt. We will also notify you of the approval or rejection of your refund. If it is approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment.
1.PayPal account refunds:Up to 48 hours
2.Credit card refunds: Between 7-14 business days
For some debit and credit card refunds to the original payment account cannot be made. In such cases, we will request customers to provide us with a PayPal account in their name to complete refunds. Thank you for your understanding.
1.If you participate in the preferential activities of the returned goods when you purchase, the amount of refund is limited to the amount you actually paid;
2.If you haven’t received a refund within 30 days after the approval of refunds. Please contact email@example.com
If the return is caused by the consumer, consumer should be responsible for the shipping fee. The specific fee should be based on the express company you choose. If due to our reasons, the goods received are damaged or not correct, and the consumer is not required to bear the shipping fee for this reason.